Terms & Conditions

Orders are placed by adding items to your cart and sending the order to us on WhatsApp (+254 788 366 173). Sending an order is a request to buy — it is only confirmed once we reply to confirm stock, the final price and delivery arrangements.

We may decline or cancel an order if an item is out of stock, a price was displayed in error, or we cannot verify the buyer's details.

• All prices are in Kenyan Shillings (KES) and include VAT where applicable.
• Offer prices are valid while stocks last and may change without notice. The price confirmed by us on WhatsApp is the price you pay.
• Product photos are illustrative; colours and finishes may vary slightly.

Payment is made by M-Pesa, bank transfer or cash as agreed with us when we confirm your order. Never send money to any number other than the official shop numbers listed on this site. We will never ask for your M-Pesa PIN.

To process and deliver your order we ask for your full names, national ID number, an active phone number and a delivery location. You confirm that the details you give are true and belong to you. Your ID may be checked on delivery or collection to protect against fraud.

• We deliver within Meru and countrywide via trusted couriers or riders.
• Delivery fees and timelines are confirmed on WhatsApp before dispatch. Delays caused by couriers or events beyond our control are not our liability.
• Please inspect your phone on delivery or collection and raise any issue immediately.

• Phones carry the warranty stated at the time of sale (manufacturer or shop warranty). Warranty does not cover physical damage, liquid damage, or unauthorised repairs.
• Faulty items reported within 7 days of receipt will be inspected and repaired, replaced or refunded at our discretion.
• Change-of-mind returns are not accepted once a sealed device has been opened or activated.

To the extent permitted by Kenyan law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2012.

How we handle your personal information and the cookies we use is explained in our Privacy & Cookie Policy.

We may update these terms from time to time; the version on this page applies to new orders. These terms are governed by the laws of Kenya.

Questions? Call +254 788 366 173, WhatsApp +254 788 366 173, email galaxymobilegadgets@gmail.com, or visit us at Meru Town Center, Meru, Kenya.